Aged Care eNews
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 In this issue
Medicare card number and eACCR
Mail addressed to residents and nominee arrangements
Date for quarterly reviews of income tested fees
Did you Know?
Dear Editor
From the Editor
Hints and Tips
Quick Stats
 Hints and Tips
Aged Care Online Claiming password expiry
Once you are registered for online claiming, you will need to update your password after 90 days. The Aged Care Online Claiming website will automatically generate a reset reminder for you. Also, if you do not log on to the website for more than 90 days your password will be deactivated. If this occurs you will need to contact 1800 195 206 option 2**.
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 Quick Stats

1–30 November 2011

Residential

 

Registered

Residential services registered for online claiming

98.4%

 

Transmitting

Residential services

94.5%

Services finalising claims online

84.4%


Community

 

Registered

Community services registered for online claiming

69.1%

 

Transmitting

Community services

43.6%

Services finalising claims online

40%
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 Medicare card number and eACCR
In the November edition of eNews we advised that Medicare will be extending online access to additional aged care providers to view Aged Care Client Record (ACCR) data on the secure Aged Care Online Claiming (ACOC) website.
The additional aged care providers are:
  • Extended Aged Care at Home providers
  • Extended Aged Care at Home Dementia providers
  • Transition Care providers
  • Multi Purpose services
  • Commonwealth Respite and Carelink Centres.

To be able to use the ACOC website, you will need to complete an authorisation form and forward to Medicare to register your service as an ACOC user. The relevant form will be available on the Medicare website in early 2012.

For more information click here to read our Frequently Asked Questions.
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 Mail addressed to residents and nominee arrangements
A large number of letters addressed to residents of age care homes are routinely returned by Australia Post to the Department of Health and Ageing.
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 Date for quarterly reviews of income tested fees
The next quarterly review of income tested fees will occur on:
  • 17 December 2011 – review will come into effect from 1 January 2012.

The Department of Health and Ageing will send fee advice letters to residents and aged care providers at the end of January 2012.
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 Did you Know?
In 2012 eNews will be published quarterly. The first publication in 2012 will be available in the first week of March.

This change will see the publication schedule of eNews consistent with our other programs publications.

There is no change to eNews alerts and this will continue to be used to advise you of important information.

We are looking forward to continuing to provide you with helpful and informative articles through eNews.
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 Dear Editor
Q: A staff member who is a registered user of Aged Care Online Claiming recently left my organisation. Do I need to inform the Department of Human Services?
A: Yes. When a staff member leaves your organisation you need to notify the Department of Human Services so we can remove their access to the Aged Care Online Claiming website. To notify us, send an email to ac.online.support@humanservices.gov.au.
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 From the Editor
I would like to take this opportunity to wish readers, their families and friends a safe and happy festive season and a happy new year. Our team looks forward to bringing you more editions of eNews in 2012.
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